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FAQ
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Please note that order fulfillment typically takes 1-3 business days before shipping.
We offer express shipping, which typically takes 2-5 business days for delivery. Please note that all orders are shipped from our US fulfillment center, and international orders may experience delays due to customs processing. Additionally, customs duties and import fees may apply depending on your location. For more details, please refer to our Shipping Policy.
Shipping and Delivery times are not guaranteed.
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When your order ships you will receive an email with a clickable tracking number. You can also search the number in Google which will show the related shipping company.
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Once an order is placed, we cannot make edits to either the contents or the shipping address. If you need to cancel the order, please contact us at support@knsupps.com with your order number as soon as possible. There is a short window when we can cancel an order before it is fulfilled.
Please make sure your address is correct by reviewing the order confirmation email and the order thank you page.
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A carrier may sometimes mark a package as 'delivered' before it is actually dropped off. If this is the case give it 2 more business days. If you've not received it by then please email us at support@knsupps.com with your order number.
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At the checkout page, all available countries for shipping will be displayed. Please note that certain countries are embargoed or restricted by the US Government. Additionally, some countries have strict import laws when it comes to importing supplements, which may affect our ability to ship to your location.
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We do our best to ensure compliance with international shipping regulations, but it’s important to check your country’s list of banned and restricted products. Each product includes a supplement fact panel for easy reference.
Please remember, you are responsible for what you import, so double-checking is advised as rules can change.
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No, there is no limit to the number of items you can purchase. For larger orders or wholesale inquiries, please contact our sales representative at kevin@knsupps.com.
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Yes, we offer free shipping on orders with a subtotal over $40, after discounts, within the US and Canada.
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We do offer promotions for free products from time to time. If you take advantage of one of these offers, you will be required to pay the shipping fee for that item, even if it's combined with other orders or products. Please note that free item offers do not count towards the free shipping on orders over $40.